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Beware of Bait & Switch Companies


When looking for a carpet cleaner, you will see many low priced ads. Read the fine print however. As we all know, when it sounds too good to be true, it usually is. The low price is meant to get them into your home. Once there, they will use high pressure and intimidation to increase the bill. Most of the time you will end up paying double or even triple what a reputable company would have charged. And  the service you will receive will not be worth a fraction of what you just paid. So how do they con you? Keep reading to learn a few of the ways. There are several ways they can do this.

1. Charging extra for pre-treating:  To properly clean a carpet, you need a pre-spray but they usually don’t include it. An extra 20 cents per square foot doesn’t sound like much but it would be $200 extra in the average size home. Our price includes pre-spray, spotting, vacuuming, etc.

2. Limiting the room size:  A 100 Square Foot room size limit means that the average Living Room of 225 Square Feet would be charged as 3 rooms. Our room size limit is a generous 300 Square Feet.

3. Aggressive Carpet Protector Sales: You may be told that your carpet will be ruined if you do not apply protection at inflated prices. If you do buy it, how do you know that you are getting what you paid for?  We will mention protector once and that’s it. No high pressure. Our protector is bought “Ready to Use” so that it cannot be diluted or mixed incorrectly.

We hope that you will choose to use our services, but if you don’t, please be careful. Don’t get taken.

Recent Reviews

Nathan A. (Dallas, TX)
We have used James for the past three years. He is always on time, professional, and through. We have recommended him to multiple people and will continue to use him in the future.

Martha C. (Lewisville, TX)
James just left my house and my carpets look like new! I thought that my carpets were beyond saving. Yesterday I even had my house quoted for new carpet. I called James from sticker shock at the new carpet price. I figured that I would "try" to clean my carpets. I have a $400 home steam cleaner and it wasn't even putting a dent in the spots. My carpets are 8 years old and we have a ton of preschoolers in the house every day along with two dogs. I chose Carlson Carpets because he uses natual products and has a flat fee. I hate it when companies bait me with a good price and then try to tack on a bunch of fees for this spot here and that spot there. It took James a little over an hour and they look new. I feel like he just saved me thousands! Thanks James!

Pamela G. (Garland, TX)
Mr. Carlson has cleaned my carpets 4 times now. When he leaves they look like new. He is the owner and the lead technician. He is very efficient, pleasant and the price is more than reasonable. I would recommend this company to anyone!! Also, Mr. Carlson is the type of person you could go outside to get your mail or to talk to a neighbor and not have to worry about a thing being missing when you return - unlike so many companies, today. Top notch service - top notch results! Also, I wanted to add: I have pets who have accidents and teenage kids in and out of the house. No problem is too big for Carlson!

Mitchell S. (Dallas, TX)
Very good experience. I scheduled my appointment on their website, got a confirmation, and then everything went as the online system said. The company emailed me the day before to confirm again, and called the day of to give me a 30-minute heads-up. The owner did my job himself and he was very professional.

Mubina B. (Dallas, TX)
James called on his way to let me know when he would be there and he arrived promptly. He was very professional and finished the work quickly and efficiently. I called at 8pm and left a message with a question and he called me back within 5 minutes.

Matt M. (Garland, TX)
I had a great experience using them last week. James called in advance and showed up right on time. As this was my first carpet cleaning, James was patient and accommodating to my requests.